HVAC warranties shouldn’t require a lawyer, a magnifying glass, and three phone calls to figure out what’s covered.
So here’s ours in plain English.
The basic idea is simple:
Our warranties cover problems caused by our installation or workmanship, and covered failures of equipment or parts.
If we installed something incorrectly, that’s on us.
If a covered piece of equipment or part fails during its warranty period, the applicable warranty applies.
If neither of those things happened, it’s generally not a warranty issue.
Below you’ll find exactly what our warranties cover, how long they last, what they don’t cover, and what you need to do to keep applicable coverage in effect.
Unless your proposal specifically states otherwise, a new HVAC system installed by Klein Cooling includes:
10-Year Parts Warranty
1-Year Labor Warranty
Lifetime Workmanship Warranty
The parts warranty is generally provided by the equipment manufacturer and is subject to that manufacturer’s terms, registration requirements and exclusions.
The labor and workmanship warranties are provided by Klein Cooling.
Some equipment, promotions or proposals may include additional or different warranty coverage. If your written proposal states something different, the warranty shown on that proposal applies.
When Klein Cooling supplies and installs a covered replacement part, our standard repair warranty is:
24 Months Parts + Labor
If that covered replacement part fails during the 24-month warranty period, the applicable replacement part and labor are covered, subject to the warranty terms explained on this page.
Certain qualifying repairs may include Lifetime Parts Protection.
If a qualifying part covered by Lifetime Parts Protection fails while that protection remains in effect, the replacement part is covered for the life of the system.
But there’s an important distinction:
Labor associated with the original repair is covered for 24 months.
After 24 months, the qualifying replacement part may still be covered under Lifetime Parts Protection, but the labor required to diagnose and replace it is not covered unless another applicable warranty or plan benefit says otherwise.
We stand behind our workmanship for the life of the system.
That means if something fails because Klein Cooling installed it incorrectly or performed the work incorrectly, we’ll correct our workmanship at no charge.
This is different from a part or piece of equipment simply failing.
For example, if an electrical connection we made fails because it wasn’t made properly, that’s workmanship.
If a control board we installed simply fails internally, that’s a parts failure and would fall under the applicable parts and labor warranty instead.
That’s what the Lifetime Workmanship Warranty means.
When something goes wrong, there are really three questions:
If yes, our Lifetime Workmanship Warranty applies.
If yes, we look at the applicable parts and labor warranty to determine coverage.
Then it generally isn’t a warranty claim.
That’s the foundation of our warranty policy.
A failure means the covered equipment or component itself stopped functioning as designed during normal operation.
A compressor that mechanically or electrically fails may be an equipment failure.
A control board that internally fails may be a parts failure.
A motor that fails may be a parts failure.
But damage to those same components caused by something outside the component itself is different.
For example, if a board is destroyed by a lightning strike, the board didn’t simply fail—it was damaged by an outside event.
That distinction matters when determining warranty coverage.
Not every problem involving an air conditioner is an equipment failure or an installation problem.
Examples include damage or problems caused by:
These problems may still require an HVAC technician to diagnose or repair them.
That doesn’t necessarily make them warranty failures.
The key question remains:
Did our workmanship cause it, or did covered equipment fail?
Because corrosion isn’t an installation failure or an equipment failure in the warranty sense.
Corrosion is environmental damage.
That’s particularly important here in Florida, especially near the coast.
Salt, moisture and environmental exposure can deteriorate coils, cabinets, electrical components, fasteners, refrigerant piping and other materials.
That deterioration doesn’t mean the equipment was defective or that it was installed incorrectly.
For that reason, corrosion and corrosion-related damage are not covered by Klein Cooling’s parts, labor or workmanship warranties.
If a manufacturer provides separate written corrosion coverage for a particular product, the terms of that manufacturer’s warranty would apply.
Generally, no.
A condensate drain can develop algae, biological buildup, debris and other restrictions during normal operation.
A clogged drain is therefore generally considered a maintenance or operating condition rather than an equipment failure.
But there’s an important exception:
If the drain problem exists because of something Klein Cooling installed or constructed incorrectly, that’s workmanship—and we’ll take care of it.
Again, the cause of the problem determines the coverage.
Refrigerant itself is not automatically covered simply because another component has warranty coverage.
Coverage depends on the cause of the refrigerant loss and the specific warranty that applies.
For example, refrigerant lost because of physical damage, corrosion, an outside condition or another non-covered cause isn’t converted into a warranty item simply because the system contains a warrantied component.
If the refrigerant loss results directly from covered Klein Cooling workmanship, we’ll stand behind our workmanship.
Any manufacturer coverage relating to refrigerant is subject to that manufacturer’s written warranty.
No, unless a separate product or protection plan specifically provides that coverage.
A lightning strike, power surge or outside electrical problem is an external event.
If it damages an otherwise functioning control board, motor, compressor or other component, the damage wasn’t caused by Klein Cooling’s workmanship and the component didn’t simply fail on its own.
We strongly recommend appropriate electrical and surge protection, but surge protection also cannot guarantee that equipment will survive every possible electrical event.
Damage caused by hurricanes, storms, flooding or other external weather events is not a workmanship or equipment-failure warranty claim.
Those situations may potentially involve homeowners insurance or other coverage depending on the circumstances.
If, however, water intrusion or another problem occurs because of something we installed incorrectly, that’s a workmanship question and we’ll investigate it accordingly.
Having another qualified HVAC company properly maintain your system does not automatically void Klein Cooling’s warranty.
We think that’s an important distinction.
We’re not going to claim that another licensed technician merely touching your air conditioner magically erases everything we’ve promised.
However, Klein Cooling cannot warranty another company’s work.
If another contractor modifies, damages, improperly repairs or otherwise causes a problem with the equipment, that resulting problem isn’t covered by Klein Cooling’s workmanship warranty.
Existing Klein Cooling coverage on unrelated work remains subject to its normal terms.
For our standard applicable parts and labor warranties:
No.
You may have appropriate preventative maintenance performed by another qualified HVAC company.
However, applicable parts and labor warranties are dependent upon the system receiving proper preventative maintenance.
If a warranty question arises, we may ask for reasonable documentation showing that the equipment has been maintained.
Manufacturer warranties may have their own maintenance requirements, and those requirements are controlled by the manufacturer.
Certain additional Klein Cooling maintenance-plan benefits, such as Lifetime Parts Protection, may require an active qualifying Klein Cooling maintenance plan.
That’s different from saying you have to use us to maintain your standard warranty.
Because a warranty covers failures—it isn’t a substitute for taking care of the equipment.
HVAC systems need maintenance.
Dirty coils, clogged filters, blocked drains, neglected electrical connections and other maintenance-related conditions can eventually damage equipment.
If equipment is damaged because required maintenance wasn’t performed, that isn’t the same thing as a properly maintained component simply failing.
You don’t have to maintain it with us.
But it does have to be maintained.
No.
We wish it did.
Preventative maintenance can reduce avoidable failures, identify developing problems and help equipment operate properly.
It cannot guarantee that a mechanical or electrical component will never fail.
A well-maintained air conditioner can still break.
That’s why warranties exist in the first place.
We’ll determine why it failed.
If a part covered by our 24-month parts-and-labor warranty fails during that period from a covered equipment/part failure, we’ll handle it under the applicable warranty.
If our workmanship caused the failure, our Lifetime Workmanship Warranty applies.
If the new problem was caused by an outside condition, lack of maintenance, environmental damage or another non-covered cause, it isn’t automatically covered simply because the same component was involved.
Cause matters.
Repairing one component doesn’t make the rest of the air conditioner new.
If we replace a failed capacitor today and the blower motor independently fails six months later, the new blower-motor failure isn’t a warranty claim on the capacitor repair.
We’ll diagnose what’s actually happening and explain whether the new problem is related to our previous work.
If it is, we’ll stand behind it.
If it isn’t, we’ll explain that too.
Tell us.
If we made an incorrect diagnosis or our repair didn’t address the problem we said it would address, we want the opportunity to investigate it.
We’re not going to invent a technical explanation just to avoid admitting we got something wrong.
If our diagnosis or workmanship caused the problem:
We’ll make it right.
Manufacturer parts warranties are provided by the equipment manufacturer and are subject to that manufacturer’s terms.
Depending on the warranty, the manufacturer may provide the replacement component while labor, refrigerant, shipping, processing or other costs may not be included.
A 10-year manufacturer parts warranty does not automatically mean 10 years of free repairs.
That’s one of the most misunderstood things about HVAC warranties.
We’ll explain what the manufacturer is providing and what, if any, other charges apply before performing the repair.
Not necessarily.
A manufacturer’s parts warranty generally covers the eligible part—not automatically the labor required to diagnose, obtain, remove and replace it.
Klein Cooling’s standard new-system labor warranty is 1 year unless otherwise stated on your proposal.
So a system may still have manufacturer parts coverage after Klein Cooling’s labor-warranty period has ended.
If that happens, the eligible part may be provided under manufacturer warranty while applicable labor and other charges remain the homeowner’s responsibility.
Then you get the better warranty shown on your proposal.
Our standard installation warranty is:
10-Year Parts / 1-Year Labor / Lifetime Workmanship
But some equipment, promotions, maintenance plans or individual proposals may include additional coverage.
We aren’t going to advertise an upgraded warranty to you, put it in writing, and then pretend the standard warranty applies when you need it.
Your written proposal matters.
Manufacturer warranty transferability is determined by the manufacturer.
Some warranties transfer. Some change in duration. Some don’t transfer at all.
Any Klein Cooling warranty or protection specifically tied to the original purchaser, maintenance agreement or individual proposal is subject to the terms under which it was originally provided.
If you’re buying or selling a home with equipment we’ve installed, call us and we’ll help determine what coverage remains.
A covered component that fails during its applicable warranty period may be covered even though equipment naturally ages.
But a warranty doesn’t mean that every condition associated with age, deterioration, appearance or normal use constitutes a covered failure.
Again:
What failed, why did it fail, and which warranty applies?
That’s what we look at.
Generally, no.
Scratches, fading, discoloration, surface rust, appearance changes and similar cosmetic conditions that don’t affect equipment operation aren’t generally considered equipment failures.
If cosmetic damage was directly caused by Klein Cooling while performing work, tell us. That’s a different issue, and we’ll address it appropriately.
We don’t decide whether something is covered based on a phone description.
We diagnose it.
We’ll determine:
What happened?
What caused it?
Was it our workmanship?
Did covered equipment fail?
What warranty applies?
Then we’ll explain the answer.
Sometimes that’s:
“Yep. That’s covered.”
Sometimes it’s:
“The part is covered, but the labor isn’t anymore.”
And sometimes it’s:
“This isn’t a warranty failure, and here’s why.”
Whatever the answer is, our goal is for you to understand it.
No.
And that’s exactly why we’re putting this policy in writing.
The exclusions on this page aren’t there to give us an escape hatch from legitimate warranty claims.
They’re there to distinguish between:
our workmanship,
an actual covered equipment failure,
and
something outside either one.
If we installed it wrong, we’ll own it.
If a covered part failed, we’ll honor the applicable warranty.
If something else caused the problem, we’ll show you what we found and explain why it isn’t a warranty failure.
That’s the deal.
Wondering whether something is covered?
Start here:
Yes → Lifetime Workmanship Warranty
Yes → Applicable Parts & Labor Warranty
Generally → Not a Warranty Failure
There can always be unusual circumstances, which is why we diagnose the actual cause instead of making warranty decisions from a checklist.
We ask homeowners to do a few reasonable things:
Maintain the equipment.
Tell us when something isn’t right.
Don’t knowingly continue operating equipment in a way that’s causing additional damage.
Give us a reasonable opportunity to inspect a claimed warranty problem before the covered work is altered, removed or replaced by somebody else.
Understand that a warranty on our work and equipment isn’t insurance against everything that can happen to an air conditioner.
And here’s our side:
If our workmanship caused it, we’ll own it.
If a covered part failed, we’ll honor the applicable warranty.
If it isn’t covered, we’ll explain why.
No games.
No warranty-word gymnastics.
Just both sides doing what they’re supposed to do.
Important: This page describes Klein Cooling’s general warranty policies as of the date published. Individual estimates, invoices, equipment warranties, maintenance agreements and written promotional offers may contain specific terms that differ from these general policies. When they do, the specific written terms applicable to that purchase or service control. Manufacturer warranties are provided and administered subject to the manufacturer’s own terms, conditions and eligibility requirements.
